Senior Systems & Quality Officer

Job Introduction

Do you want to be part of an experienced and enthusiastic team?

Are you looking for a role with variety, where you can be relied on for your expertise and experience?

Do your skills currently include: excellent customer service, good communication and a can do attitude?

We are looking for someone who is enthusiastic and self-motivated to help provide a first class service to our customers.

As Senior Systems & Quality Officer you will support the Systems & Quality Team Leader to provide support and assistance to ensure that Revenues & Benefits & EDRMS software systems are maintained to maximise their efficient and effective use in order that Revenues accounts and Benefit claims are administered promptly and accurately in accordance with prevailing legislation, litigation, guidance, best practice and local policy.

You will maintain and help develop, test and implement business application IT systems, liaising with internal and external technical staff and representing the Service at User Group meetings.

What we need from you:

• Experience of local authority Revenues and Benefits administration.

• Confident user of ICT systems, including Microsoft Office and Revenues and Benefits systems (Ideally experienced in the use of MRI, and NEC DM).

• Exceptional attention to detail, and the ability to problem solve and work to deadlines.

• Excellent communication skills across a range of stakeholders.

• Drive, ambition and enthusiasm. 

If this sounds like the role you have been looking for, we look forward to receiving your application!

The successful candidate will be subject to a Basic DBS clearance and three years employment referencing.

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form. 

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. 

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees.  This includes:

• Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement

• Local Government Pension

• Training & development

• Occupational Health

• Employee Assistance Programme (EAP)

• Employee resource groups/networks 

• Buddy Support Programme  

• Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.